Important Notice:
Legacy Qualification Registration

The final date to register for legacy programmes is Monday, 22 June 2026.

Higher (National) Certificate in OD ETDP – NQF level 5: Commencing:    29 June – 03 July 2026
Moderator:
29 June to 02 July 2026 | 26 – 29 October 2026
Diploma in OD ETDP – NQF level 5:
Commencing:  29 June to 02 July 2026

Customer Service Excellence (2026)

Price

Price range: R6,056.65 through R7,527.59 (Excl. VAT)

COURSE FEATURES
  • Language: English
  • Duration: 1½ Interactive Days
  • Skill Level: NQF 4
  • Assessments:Yes
  • Certificate of Competence

The purpose of this programme is to introduce learners to key concepts, terms and practices appropriate to Customer Service Excellence and to give them the skills to assess the level of customer service in their departments. Plans to address problem areas, and improve customer maintenance and service are developed.

What you will learn in this course

Learning Outcomes

  • Demonstrate an understanding of Customer Relationship Management
  • Identify internal and external customers in the value chain
  • Identify and formulate standards for customer service excellence
  • Measure customer service culture
  • Identify customer building moments
  • Identify customer breaking moments
Who should attend?

This programme is aimed at individuals who interact with internal and external customers, who seek to create a customer service culture. It could include:

  • Customer service staff
  • First line supervisors
  • Front-line staff
  • General employees
  • Managers
COURSE CODE
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