Important Notice:
Legacy Qualification Registration

The final date to register for legacy programmes is Monday, 22 June 2026.

Higher (National) Certificate in OD ETDP – NQF level 5: Commencing:    29 June – 03 July 2026
Moderator:
29 June to 02 July 2026 | 26 – 29 October 2026
Diploma in OD ETDP – NQF level 5:
Commencing:  29 June to 02 July 2026

Conflict Management (2026)

Price

Price range: R6,056.65 through R7,527.59 (Excl. VAT)

COURSE FEATURES
  • Language: English
  • Duration: 2 days
  • Skill Level: NQF 5
  • Assessments:Yes
  • Certificate of Competence

The purpose of this skills programme is to provide a comprehensive set of skills to manage conflict caused by a diversity of factors within the organisational setting. In particular, learners credited with this unit standard are able to identify and manage the resolution of interpersonal conflict.

What you will learn in this course

Learners successfully completing this course are able to:

  • Describe the main sources of conflict
  • Describe the link between organisation structure and conflict
  • Describe appropriate techniques to manage conflict
  • Use the push or pull strategy appropriately within the communication process to minimise conflict
  • Implement a strategy to resolve conflict
  • Develop the attributes of a good conflict manager
Who should attend?

The programme is dedicated to those who find themselves in conflict situations, whether regular or irregular and need the skills to resolve the conflict. It could include:

  • Managers
  • Shop stewards
  • Team members / employees
COURSE CODE
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INFORMATION SHEET
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