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Conflict Management (2025)

Price

R5,768.24 – R7,155.92 (Excl. VAT)

COURSE FEATURES
  • Language: English
  • Duration: 2 days
  • Skill Level: NQF 5
  • Assessments:Yes
  • Certificate of Competence

The purpose of this skills programme is to provide a comprehensive set of skills to manage conflict caused by a diversity of factors within the organisational setting. In particular, learners credited with this unit standard are able to identify and manage the resolution of interpersonal conflict.

What you will learn in this course

Learners successfully completing this course are able to:

  • Describe the main sources of conflict
  • Describe the link between organisation structure and conflict
  • Describe appropriate techniques to manage conflict
  • Use the push or pull strategy appropriately within the communication process to minimise conflict
  • Implement a strategy to resolve conflict
  • Develop the attributes of a good conflict manager
Who should attend?

The programme is dedicated to those who find themselves in conflict situations, whether regular or irregular and need the skills to resolve the conflict. It could include:

  • Managers
  • Shop stewards
  • Team members / employees
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