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Customer Service Excellence (2025)

Price

R5,768.24 – R7,155.92 (Excl. VAT)

COURSE FEATURES
  • Language: English
  • Duration: 1½ Interactive Days
  • Skill Level: NQF 4
  • Assessments:Yes
  • Certificate of Competence

The purpose of this programme is to introduce learners to key concepts, terms and practices appropriate to Customer Service Excellence and to give them the skills to assess the level of customer service in their departments. Plans to address problem areas, and improve customer maintenance and service are developed.

What you will learn in this course

Learning Outcomes

  • Demonstrate an understanding of Customer Relationship Management
  • Identify internal and external customers in the value chain
  • Identify and formulate standards for customer service excellence
  • Measure customer service culture
  • Identify customer ?building? moments
  • Identify customer ?breaking? moments
Who should attend?

This programme is aimed at individuals who interact with internal and external customers, who seek to create a customer service culture. It could include:

  • Customer service staff
  • First line supervisors
  • Front-line staff
  • General employees
  • Managers
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    • AnnounceMent!!!

    We are moving Training

    From Alberton to Sandton

    Starting from the 1st of June, Maccauvlei Learning Academy will be moving all training from our Alberton offices to a stunning new space in Sandton. You’ll still enjoy the same exceptional training, delicious food, and top-tier experience you’ve come to expect—now in a more central and easily accessible location. We can’t wait to welcome you!