H&C Become an Effective Team Leader or Supervisor
The purpose of this skills programme is to equip new, existing or relief cleaning staff within various industries, with the relevant knowledge and skills to perform the below-mentioned cleaning tasks according to specific industry standards.
What you will learn in this course!
In particular, people credited with these unit standards will be able to:
? Investigate the advantages and disadvantages of working in a team or group
? Identify the characteristics of an effective team or group
? Identify the roles and responsibilities of individuals in a team or group
? Explore techniques to manage group dynamics
? Identify customers in a cleaning services environment
? Demonstrate an awareness of customer requirements in a cleaning services environment
? Meet the requirements of customers in a cleaning services environment
? Explain the process involved in receiving and executing instructions
Who should attend?
The range of typical learners will include new, existing or relief cleaning staff as well as new team leaders.
The skills programme can be designed to fit the client need and industry.
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