Front Office Reception Workshop

Course Code
Front Office
Category
Price

This workshop is specifically designed for Individuals that want to polish their skills and improve their professional image. It will enable one to make better impressions and improve relationships within business environment.

The emphasis of the workshop is on facilitation, not old-style lecturing. All of our workshop are structured; action learning methodology (learning while doing) with interesting, fun and challenging activities and includes simulations, case-studies and group discussion.

What you will learn in this course!

The programme covers the following outcomes:

  • Telephone Etiquette
  • Dealing with incoming and outgoing calls
  • How to sound confident, interested and helpful
  • How to deal with telephone calls and visitors simultaneously
  • Complaint Handling
  • Body language and telephone behaviour
  • First Impressions
  • Projecting a professional image
  • Using your voice
    ? Dealing with awkward customers on the telephone and face-to-face
Who should attend?

The course is suitable for anyone who needs to improve skills in interacting appropriately within a professional environment especially those appointed in positions of representing the company that may need additional interactive skills.

COURSE FEATURES
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