Call Center Workshop
Call centres, whether we choose to embrace them or cannot stand being interrupted by their calls, are a business element that is here to stay. This course will help call centre agents learn to make the very most of their telephone based work, including understanding the best ways to listen and be heard. Each phone interaction also has elements of sales and customer service skills, which will be explored in detail throughout this energizing and practical ONE DAY workshop.
What you will learn in this course!
The programme covers the following outcomes:
? Define professional Behaviour
? Explain business communication etiquette within the organisation
? Demonstrate appropriate behaviour when attending variety of social and business networking events, business meetings and more
? Build a professional image
Who should attend?
The course is suitable for anyone who needs to improve skills in interacting appropriately within a professional environment especially those appointed in positions of authority that may need additional interactive skills.
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