Price

R6,186.53R9,529.00 (Excl. VAT)

COURSE FEATURES

What you will learn in this course
  • Explain what is meant by human rights
  • Explain how the South African Constitution defines the rights and responsibilities of the individual in South Africa
  • Explain the role of the Bill of Rights in the South African Constitution
  • Indicate assistance that is available in a selected area when rights are abused
  • Identify internal and external stakeholders
  • Describe stakeholders’ relationship with the organisation
  • Describe the stakeholders’ relationships to each other
  • Identify customer needs and expectations
  • Recognise customer dissatisfaction and take action to resolve the situation
  • Identify and use opportunities to enhance the quality of customer service
Who should attend?

This skills programme is intended for

  • Team Leaders
  • New Supervisors
  • Foreman
COURSE CODE
BFP
INFORMATION SHEET
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