Anger and Conflict Management Workshop

Course Code
ACM
Price

Built-up anger and uncontrolled stress can seriously damage any organisations performance. It not only causes health and social problems for individuals but can be a major cause of conflict. And ill managed conflict can add to stress.

 

This results in dysfunctional teams, a lack of cohesion in tackling problems, a focus on personalities instead of issues, low morale, staff retention problems, accidents and other difficulties. These are a drain on the organisations resources because symptoms such as burnout, alcoholism and aggression have a ripple effect.

What you will learn in this course!
  • What is anger?
  • How to control anger
  • Describe the main sources of conflict
  • Describe the link between organisation structure and conflict
  • Describe appropriate techniques to manage conflict
  • Use the push or pull strategy appropriately within the communication process to minimise conflict
  • Implement a strategy to resolve conflict
  • Develop the attributes of a good conflict manager
  • Understanding stress
Who should attend?

The course is suitable for anyone who has difficulty in dealing with anger and/or stress and conflict.

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